Operations executive Victoria Lindsay brings new meaning to \"the boss from hell.\" God decides to enlist her help, not for hell, but for purgatory. It seems that purgatory, the place where sinners go to repent, is overcrowded. Victoria\'s challenge is to improve throughput the rate at which souls complete their penance and can go to Heaven. Applying principles from operations management, lean production and Six Sigma quality practices, Victoria tackles each of the seven terraces with her set of tools. With help from Charlie the Cherub and the terrace angels, she tries different approaches to meet the challenges. Perhaps the most difficult challenge is her own repentance. Lord, have mercy!