Managing Service Productivity using Data Envelopment Analysis.- Development of Assessment Model for Research Efficiency of Universities.- Incorporating intra- and inter-input/output weight restrictions in piece-wise linear DEA: an application to the assessment of the research activity in higher education.- Estimating the efficiency of healthcare facilities providing HIV/AIDS treatment in Zambia: a data envelopment approach.- Benchmarking in healthcare: an approach based on closest targets.- Service Enterprise Productivity in Action (SEPIA).- Using Data Envelopment Analysis to Measure Good Governance.- Measuring the performance of service organisations and the effects of privatisation on performance: Evidence from the Greek Citizen Service Centres.- How (In)efficient are Brazilian Courts? Measuring it with DEA.- Cost Efficiency and Market Power: A test of quiet life and related hypotheses in Indonesian banking industry.- Internal Structure of Service Organization From Multi-Activity Financial Institutions to Network Structure Hotels.- Application of DEA in the Electricity Sector: The Case of Meralco Distribution Sectors.- Improving energy efficiency of walnut production using data envelopment analysis approach.- Service Productivity in IT: A Network Efficiency Measure with Application to Communication.- Performance Evaluation of Software Development Projects: A Case Study on an Information Technology (IT) Company in India.- Measuring efficiency of Urban Transport.- Sustainable Development of Air Traffic Control: Moving from Airspace Complexity to Airspace Efficiency.- Measuring and Managing the Productivity of U.S. Public Transit Systems: An Unoriented Network DEA.- Using DEA to Improve the Efficiency of Pupil Transportation.