Section I - The Mind of the Leader-Negotiator 1. The Case for the Leader-as-Negotiator 2. Attributes of Effective Leader-Negotiators 3. Systems-3 Leadership Section II - Identifying Assumptions using Effective Questioning (EQ) 4. Introduction to Effective Questioning (EQ) 5. Using Effective Questioning Strategically 6. Win-Win and Win-Lose in the Leadership Zone Section III - Negotiating in the Leadership Zone 7. The Power and Influence of Frames 8. Perspectives on Strategy 9. Perspectives on the Use of Tactics-Refer to Appendix D: Thirty Tactics. 10. Troubleshooting the Collaborative Process Section IV - Managing Conflict 11. The Context of Conflict 12. Diagnosing and Managing Conflict Section V - Hidden Traps 13. Closing Words: Hidden Traps Section VI - Appendices ukryj opis