What is our intention with the book? Imparting knowledge and experience in step with actual practice and future trends to everybody concerned with housekeeping and managing procedures for housekeeping. Reading the book you will find answers to these questions: What is the farsighted housekeepers knowledge on guests expectations and trends? How to optimize the housekeeping department with regard to permanent cost pressure? When is a room considered clean and tidy? How to handle the building equipment and appliances and how to set up an adequate maintenance plan? How to organize efficient and environmental opera-tions for the hotel laundry? How can an ABC or Ishikawa failure analysis help to improve quality? What to do to operate the hotel environmentally? With the information of the book, I wish to sensitize professionals and managers from tourism, hotel CEOs, executive officers and managers, supervisors, room division managers, trainees, students and career changers for ambitious housekeeping. ukryj opis