Published 2010.
Highly Recommended gives trainees in the hotel and catering industry simple, practical language for dealing with customers and colleagues in a variety of situations, from taking reservations to giving explanations and instructions.
A strong focus on communication skills.
Topics...
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Published 2010.
Highly Recommended gives trainees in the hotel and catering industry simple, practical language for dealing with customers and colleagues in a variety of situations, from taking reservations to giving explanations and instructions.
A strong focus on communication skills.
Topics and activities for real-life situations.
More listening practice from topic-based dialogues.
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