Introduction§§Organizing library systems: A brief history and overview of typical library systems and technical services§§Pull vs. Push - Lessons from Lean Manufacturing§§Build-measure-learn as an OODA Loop: Understanding the lean start-up's build-measure-learn loop and its application to libraries as a learning organization§§Innovation accounting and Francis Taylor: Gathering feedback on library projects through improved metrics§§Defining hypotheses and managing complexity: Identify hypotheses in library services and projects to help improve outcomes in complex environments§§Actionable metrics from patron activity: Using library patron activity to drive decisions§§Pivoting with technology change: Recognizing and implementing a pivot in library services based on technological changes§§DevOps as a lean strategy: Explains the DevOps (Development and Operations) approach in corporations as a lean strategy for library systems and technical services§ ukryj opis