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Examines the changing role of the service desk professional. This book describes the business and technology trends that are shaping the direction of the service desk industry and the opportunities available to those pursuing a service desk career.
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Examines the changing role of the service desk professional. This book describes the business and technology trends that are shaping the direction of the service desk industry and the opportunities available to those pursuing a service desk career.
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- Wydawnictwo: Cengage Learning, Inc
- Kod:
- Rok wydania: 2014
- Język: Angielski
- Oprawa: Broszurowa/paperback
- Liczba stron: 544
- Szerokość opakowania: 18.6 cm
- Wysokość opakowania: 23.1 cm
- Głębokość opakowania: 1.7 cm
- Waga: 664 g
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