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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
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- Wydawnictwo: O'Reilly Media, Inc, USA
- Kod:
- Rok wydania: 2018
- Język: Angielski
- Oprawa: Broszurowa/paperback
- Liczba stron: 500
- Szerokość opakowania: 23 cm
- Wysokość opakowania: 18.5 cm
- Głębokość opakowania: 2 cm
- Waga: 840 g
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