Telephoning works with the skills and language required to conduct successful phone calls in English. The units cover: - focus on listening - making calls - receiving calls - receiving and leaving messages - dealing with problems - conference calls Telephoning provides six core units, each containing these sections: - 'warmer' to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills. - 'presentation and practice' of core language connected to each skill. - 'over to you', which allows students to apply what they have learned to their real-life work situation. ukryj opis